Frequently Asked Questions
Expert advice for your next alpine adventure
What is the return policy for technical apparel and footwear?
We offer a 30-day return window for all unused gear and apparel. Items must be in their original packaging with tags attached. Please note that for safety reasons, climbing hardware and ropes cannot be returned once they have left the store.
How do I determine the correct size for mountaineering boots?
We recommend measuring your feet with the technical socks you intend to wear. Most mountaineering boots require sizing up a half to a full size from your street shoes to account for foot swelling and thick insulation.
Do you offer international shipping?
Yes, Neptune Mountaineering ships to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout based on the weight and dimensions of your order.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
All products sold are covered by the original manufacturer's warranty. If you experience a defect in materials or workmanship, please contact our support team, and we will assist you with the warranty claim process.